This privacy policy aims to give you information on how Castlet Limited collects and processes your personal data either through its website or via direct contact.
This website is not intended for children and we do not knowingly collect data relating to children. It is important that you read this privacy policy so that you are fully aware of how we are using your data.
We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions please contact the DPO using details set out below:
DAVID COTTERELL
david.cotterell@castletltd.com
14 CROFTON DRIVE, ALLENBY ROAD INDUSTRIAL ESTATE, LINCOLN, LN3 4NR
01522 876700
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO). We would however appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
If data processing is based on consent, any individual has the right to withdraw consent at any time without any justification, although this will not affect the lawfulness of any processing carried out before withdrawal (Article 7 (3)). We will only use your personal data when the law allows us to. Most commonly we will only use your data in the following circumstances:
Generally we do not rely on consent as a legal basis for processing your personal data, although we will get your consent before sending third party direct marketing communications to you via email. You have the right to withdraw consent to marketing at any time by contacting us.
We have set out below in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using our data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
|
Purpose/Activity |
Type of data |
Lawful basis for processing including basis of legitimate interest |
|
To register you as a new customer or supplier |
(a) Identity (b) Contact |
Performance of a contract with you |
|
To process and deliver your order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us |
(a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications |
(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) |
|
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey |
(a) Identity (b) Contact (c) Profile (d) Marketing and Communications |
(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
|
To make suggestions and recommendations to you about goods or services that may be of interest to you |
(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing and Communications |
Necessary for our legitimate interests (to develop our products/services and grow our business |
You can ask us to stop sending marketing messages at any time by informing our DPO. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to use as a result of products/services purchased, warranty registration, product/service experience or other transactions.
We will only use your personal data for the purpose of which it is collected, unless we reasonably consider that we need to use if for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. If we need to use your personal data for an unrelated purpose we will notify you and we will explain the legal basis, which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required by law.
We have put in place security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and third parties who have a business need to know They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with an suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transactional Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data; see (your legal rights) below for further information.
In some circumstances we will anonymise your personal date (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you. Your information may be required for sales/marketing/service requirements.
We may need to request specific information from you to help us confirm your identify and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to task you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
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